Last updated: July 22, 2026
Egg DNA sexing
Because testing consumes lab materials and time — and hatching eggs are perishable — our refund terms depend on where your order is in the process:
- Before we receive your eggs: full refund, any time, for any reason. Just email us.
- After we receive your eggs but before testing begins: full refund of any eggs not yet tested. We’ll coordinate return or disposition of your eggs with you.
- Once testing has begun: testing fees for those eggs are non-refundable, since the work is performed on receipt of results or not.
- Eggs damaged in transit to us: we’ll photograph the damage, notify you, and refund the testing fee for any egg we can’t test. We can’t refund the value of the eggs themselves, so please pack carefully — we’re happy to share packing tips before you ship.
Results
Biology is not a machine shop. While we take every care with sampling and testing, no biological test is infallible, and testing fees are for the performance of the test rather than a guarantee of a particular outcome. If you believe a result was in error, contact us — we want to know, and we’ll work with you in good faith.
Silkie Meet & Pet events
Event bookings canceled at least 7 days before the event date are refunded in full. Within 7 days, we’ll happily reschedule instead. If weather or bird welfare forces us to cancel, you choose: full refund or a new date.
How to request a refund
Email contact@eggsenselabs.com with your order number. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.